Reviews

Great dealership with friendly staff!

Amazing team! The service guys are always happy to help and efficient at what they do. The young girl at the desk is very pleasant and friendly also! Great place!

Staff are always friendly and willing to help!

I have been a VW owner for many many years and always have done business with Volkswagen Chatham and the former Richmond Motors. I have many reviews that I could leave due to our long history of owning VW's. Since this review would be best served to reflect the current ownership and staff, I can easily sum it up this way. When the dealership changed ownership and staff changed, I went from knowing everyone there to knowing very few. But in a very short amount of time, I have been happily greeted by those who are new and I feel like family once again. From the awesome mechanics team, to sales staff, management , administrative and anyone I have left out, kudos to an amazing team of people! You are not only personable, but professional, yet make people feel like you are part of the team. Today is yet another example of that. I just returned home from receiving service on my Routan Van. Once again, exceptional in every way! Thanks for taking care of every element! I chatted with Matt, the mechanic, Bobbi in service and they took excellent care of my service needs. But, many of the rest of the staff took time to say hello and make me feel appreciated as a customer. I strongly suggest you stop in for your service needs or maybe that new car purchase. I promise you, you will not be disappointed!

Recently purchased my new Golf Sportwagen as a result of having to trade in my 2013 Jetta TDI. From dealing with the TDI emission paperwork to arranging the trade-in and pick up of my new car, the entire process was flawless. Nathan and the staff were amazing to deal with and very helpful and informative with every step. I have owned VWs for over 30 years and with the quality of expert service I received I will definitely continue to do so for many more.

Response to emails was fast. Great group of people.

Great deal on my new Jetta! Thanks Nathan and team.

Great service!

I recently purchased a 2012 Passat TDI and saw a notification to top up the diesel emission fluid. Dave Graham, General Manager of VW in Chatham stayed open late the night before Christmas ensuring I got home safely and I could not appreciate it more. Thank you so much to the staff and management for sending another happy customer on their way.